Returns & Exchanges
At BrickHouse, we stand by the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange items within 30 days of delivery for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original condition.
Attach the Label
Print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing